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Tag: Customer Service

Delight your customers with the unexpected

When visiting a restaurant, I have expectations about my dining experience. I expect the food to be good, the service to be friendly, and the atmosphere to be comfortable. When these expectations are met, I’m satisfied. When they are exceeded with exceptional food or fast service, I’m happy.

Happy and satisfied are arguably good ways to make your customers feel, but is it the best you can do? I

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