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Adri writes. Posts

Delight your customers with the unexpected

When visiting a restaurant, I have expectations about my dining experience. I expect the food to be good, the service to be friendly, and the atmosphere to be comfortable. When these expectations are met, I’m satisfied. When they are exceeded with exceptional food or fast service, I’m happy.

Happy and satisfied are arguably good ways to make your customers feel, but is it the best you can do? I

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Did Steve Jobs really just use the Lord’s name in vain during a press conference?

According to a live feed of the iPhone Press Conference I read at engadget.com, he did. “Because you would have thought ‘Jesus, it must be a lot of users complaining about this’ — So what percentage have called AppleCare? 0.55% Just one half of one percent.” I know nothing of…

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A peek into my diary

I spent some (long overdue) time this past weekend sifting through boxes of old stuff in my basement. I was making a lot of progress until I found my “special” boxes. These are two giant Rubbermaid containers my Mom used to store items of sentimental value. What did I find?

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