Tag: Customer Service

When visiting a restaurant, I have expectations about my dining experience. I expect the food to be good, the service to be friendly, and the atmosphere to be comfortable. When these expectations are met, I’m satisfied. When they are exceeded with exceptional food or fast service, I’m happy.

Happy and satisfied are arguably good ways to make your customers feel, but is it the best you can do? I

There are several things I don’t like about my bank. They have very few physical locations (though they are gaining more), most deposits must be made by mail, and they don’t accept cash deposits at all.

So why do my husband and I go out of our way to bank there?