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Category: Writing/Marketing

A book you can’t shake

Reading is one of my favorite hobbies. It doesn’t take much for me to be sucked into another world and completely absorbed with a character’s life. This past weekend, I read two books in a series my sister and her boyfriend gave me for my birthday. After completing the last…

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The Creative’s Curse

I’m totally obsessed with Pinterest. Pinning has become my go-to free time activity. (My poor lonely books!) A few extra minutes at the Dr.’s office waiting for my appointment? I’m pinning. Standing in line at the grocery story? Yep, still pinning. (Check out my boards.) As a tech-focused marketer, I’m…

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Delight your customers with the unexpected

When visiting a restaurant, I have expectations about my dining experience. I expect the food to be good, the service to be friendly, and the atmosphere to be comfortable. When these expectations are met, I’m satisfied. When they are exceeded with exceptional food or fast service, I’m happy.

Happy and satisfied are arguably good ways to make your customers feel, but is it the best you can do? I

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